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Email Marketing Content

Email has an ability many channels don’t: creating valuable, personal touches — at scale.

The Fundamentals of Content Marketing

Writing for Email

Why Email Design Matters

Crafting Compelling Email Marketing Content

Developing compelling content and HTML design

Email Marketing Content - MDP Instructor

The Collision

Email and content are interconnected elements within a comprehensive marketing strategy, and their collision is essential for a successful and cohesive approach. Here’s how email and content collide in a strategic framework.

 

  • This refers to both dynamic and static content.
  • mail serves as a key distribution channel for content created as part of a content marketing strategy. Newsletters, for example, deliver curated content directly to subscribers’ inboxes on a regular basis.
  • Content created as part of a content marketing strategy can be repurposed and distributed through email campaigns to engage subscribers and drive traffic to owned media channels.

Content is the Core

  •  Creation of Engaging Content: Content is the heart of an email marketing strategy. Compelling and relevant content serves as the foundation for effective communication with the audience.
  •  Storytelling and Messaging: Emails provide a platform to tell a brand’s story, share valuable information, and communicate key messages. The content within emails is a storytelling tool that helps build and reinforce brand identity.
  •  Brand Cohesion: Content within emails aligns with the overall brand messaging strategy, ensuring a consistent and cohesive representation across various marketing channels.
  •  Identity: From the tone of the written content to the visual elements, emails reinforce the brand’s identity, contributing to brand recall and trust.
  •  Personalized Content: Emails enable the delivery of personalized content to different segments of the audience based on their preferences, behavior, and demographics. This personalization enhances the relevance and effectiveness of the content.
  •  Tailoring Messages: Content can be tailored within emails to address specific needs, interests, or pain points of different segments, maximizing the impact of the message.
  • Aligning Content with Goals: Content within emails is strategically crafted to guide recipients towards a specific action. Whether it’s making a purchase, downloading a resource, or subscribing, the CTA is embedded within the content to drive conversions.

Content is the Core

  • Email marketing relies heavily on content to engage subscribers and drive desired actions. Compelling content in emails can include blog post excerpts, articles, product updates, announcements, promotions, and more.
  • Content serves as the primary means of communication within email campaigns, conveying messages, information, and offers to subscribers.
  • Integration between email marketing platforms and content management systems streamlines content distribution and tracking, facilitating seamless collaboration between teams.

How it Works

The collision of email and content in a strategic framework ensures that marketing efforts are not fragmented but work harmoniously to deliver a cohesive, personalized, and impactful experience for the audience. This synergy contributes to stronger brand-consumer relationships and more effective communication throughout the customer journey.

  • Effective collaboration between email marketing and content marketing teams ensures alignment in messaging, branding, and strategy. Content created for email campaigns should align with broader content marketing objectives and brand guidelines.

Content Planning Flow

  • What are your objectives with content? Do they align with goals?
  • Who is your audience? Where are they? What is our message?
  • Choose your channels
  • Brainstorm content ideas
  • Build a calendar, release on schedule
  • Analyze

Content Planning Flow

Set Goals and Objectives:

  • Define the overarching goals and objectives of your content marketing efforts. These goals could include increasing brand awareness, driving website traffic, generating leads, nurturing prospects, or increasing sales.

 

Audience Research and Persona Development:

  • Conduct research to understand your target audience’s demographics, interests, preferences, pain points, and challenges.
  • Develop buyer personas that represent your ideal customers, including detailed descriptions of their characteristics, behaviors, and motivations.

 

Content Audit and Analysis:

  • Perform a content audit to assess the effectiveness of your existing content assets. Evaluate factors such as relevance, engagement, performance metrics, and alignment with audience needs and preferences.
  • Identify gaps and opportunities for new content creation based on your audience’s interests and content consumption habits.

 

Content Ideation and Brainstorming:

  • Brainstorm content ideas and topics that align with your goals, audience interests, and brand messaging. Consider different content formats, such as blog posts, videos, infographics, ebooks, webinars, podcasts, and social media posts.
  • Encourage cross-functional collaboration with team members from marketing, sales, customer service, and product development to generate diverse perspectives and ideas.

 

Content Calendar Creation:

  • Develop a content calendar or editorial calendar to plan and organize your content creation and distribution schedule. Use tools such as spreadsheets, project management software, or dedicated content planning platforms to manage your calendar.
  • Map out key dates, events, holidays, product launches, and campaign initiatives to ensure timely and relevant content delivery.

Content Formats

All Shapes and Sizes

Content is not limited to stories or articles. There are many options of content that can play a part in email tactics.

Email Marketing Content - MDP Instructor

Cross-Channel Integration

Whilst email marketing can operate as a standalone marketing campaign, integrating it with other channels, both online and offline, will serve to both reinforce a brand’s message and increase responses. This approach often leverages various types of content.

  • Discuss the concept of the customer journey and how it involves multiple touchpoints and interactions with a brand before making a purchase decision.
  • Emphasize the need to map out the customer journey to identify key touchpoints and opportunities for cross-channel engagement.
  • Explain the importance of cross-channel integration in creating a seamless and consistent brand experience for customers across various touchpoints and channels.

Collision Example

The facilities manager of a disposable tissue manufacturing company decides it’s time for a new conveyor for the company’s XYZ line of products. The first step toward purchasing new equipment is to do research online to understand his options, so he Googles “conveyor systems with best output.”

Email Marketing Content - MDP Instructor

Collision Example

He finds an eBook titled, “5 Ways a Cylindrical Conveyor Improves Productivity & Output.” He clicks on the link, get to a supplier’s blog and reads it. At the end of the post is an offer of downloadable content also related to conveyor output; he gives his email address in exchange for that content.

Email Marketing Content - MDP Instructor

Collision Example

He’s now a lead in that supplier’s system, so now the supplier is able to send additional content offers to this lead to draw him further down the sales funnel. The facilities manager is eager to be engaging with this supplier because he now has evidence of the company’s expertise, and appreciates the useful information they’ve provided specifically tailored to his needs as he considers his options.

Email Marketing Content - MDP Instructor

The Fundamentals of Content Marketing

How does email and content collide?

Writing & Design

Writing for Email

The art of writing emails stands as a critical skill that goes beyond mere correspondence. Crafting compelling and impactful emails is not just a practical necessity; it’s a strategic tool that can influence relationships, convey ideas, and drive desired outcomes. 

  • Explain the importance of structuring the email content for readability and engagement.
  • Emphasize the importance of understanding the purpose of the email and the characteristics of the target audience before writing.
  • Discuss how the tone, style, and content of the email should be tailored to the audience’s preferences, needs, and expectations

Why We Read The Way We Do

Reading email, like on the web, is different from reading in print.

  • Reading is typically more task based online (we want to do something)
  • We have a lot less patience
  • We read less linearly and look for headers
  • Screens are hard on our eyes
  • We have a limited attention span (10 seconds tops!)
  • Explain how our shift in culture towards a digital society looking for instant gratification has changed how we consume media.

How We Read Email

Start becoming aware of your own behaviour as you read email communication. Often, you start with the best of intentions to read every word from top to bottom, but end up:

  • Skimming text after the first few lines
  • Skipping entire lines and even paragraphs
  • Scanning for keywords
  • Jumping around from one point to another
  • Getting distracted by links or abandoning it entirely

 

This is how your audience reads, too! They don’t care about your content as much as you do.

How We Read Digitally

Email Marketing Content - MDP Instructor

Each quadrant have tendencies and lean toward specific ways of reading. We can cross over into other reading types on occasion when additional variables are considered. But generally speaking, we can design toward our target market profile/persona type first, while still designing for others in our structure.

How We Read Digitally

Email Marketing Content - MDP Instructor
  • Each quadrant have tendencies and lean toward specific ways of reading. We can cross over into other reading types on occasion when additional variables are considered. But generally speaking, we can design toward our target market profile/persona type first, while still designing for others in our structure.

 

Heat Mapping

Inverted Pyramid

Put the most important information up front, then details, then background

This format was often used in journalism

People don’t have the patience to read all the way to the bottom; they will give up and abandon your content instead.

  • The inverted Pyramid is a good guideline to follow when crafting emails, although not perfect. It does set you in the right direction.
Email Marketing Content - MDP Instructor

Why Email Design Matters

  •  Emails are the gateway to your audience, serving as the first point of contact in many digital marketing campaigns.
  •  The design of your emails significantly influences user perception and engagement rates.
  • Explain that well-designed emails have the power to capture recipients’ attention and encourage them to engage with the content.
  • Discuss the importance of using compelling visuals, clear messaging, and strategic placement of key elements to drive engagement and interaction.

The Importance of First Impressions

  •  Research indicates that an overwhelming percentage of users (approximately 70-80%) decide whether to open an email or not based on the email’s subject line and initial visual impression.
  •  A well-designed email reflects professionalism and attention to detail, contributing to the establishment of trust and credibility with the audience.
  •  Consistent and aesthetically pleasing design reinforces brand identity, making users more likely to engage with the content.
  • Emphasize that email design is often the first impression recipients have of a brand or organization.
  • Discuss how a visually appealing and professionally designed email can enhance brand perception, credibility, and trustworthiness.

The Importance of First Impressions

  •  User experience is paramount in the digital realm, and the initial moments of interaction with an email greatly influence this experience.
  •  A positive first impression sets a positive tone for the entire user journey, fostering a connection between the brand and the recipient.
  •  Users are quick to dismiss emails that don’t immediately resonate with them or fail to provide value.
  •  Poorly designed emails, characterized by cluttered layouts, unclear messaging, or outdated visuals, often result in immediate disinterest or deletion by recipients.
  • Teach students that thoughtful and creative email design can give brands a competitive advantage by differentiating them from competitors and standing out in crowded inboxes.
  • Discuss the role of innovation, experimentation, and staying abreast of design trends in maintaining a competitive edge in email marketing.
  •  

Visual Appeal

  •  Visual elements, such as the overall layout, color scheme, and images used in an email, play a crucial role in forming the initial impression.
  •  An email that is visually appealing is more likely to capture the user’s attention, enticing them to explore its content further.
  • Explain that well-designed emails have the power to capture recipients’ attention and encourage them to engage with the content.
  • Discuss the importance of using compelling visuals, clear messaging, and strategic placement of key elements to drive engagement and interaction.
Email Marketing Content - MDP Instructor

Impact on Open and Click-Through Rates

  •  Studies consistently highlight the correlation between visually appealing design and increased open and click-through rates.
  •  Well-designed emails create a positive user experience, encouraging subscribers to interact with your content.
  • Explain that email design directly impacts key performance metrics such as open rates, click-through rates, conversion rates, and overall campaign success.
  • Discuss how well-designed emails can lead to higher engagement, increased conversions, and improved return on investment (ROI) compared to poorly designed or generic emails.

Key Features of Successful Email Designs

Consistency: Maintain brand consistency across all elements of the email, from colors to fonts and imagery.

Clarity: Ensure that the email is easy to read and understand, with a clear hierarchy of information.

Visual Appeal: Incorporate visually appealing graphics, images, and layout to enhance the overall aesthetics.

Mobile Responsiveness: Highlight the importance of designing emails that adapt seamlessly to various devices, especially considering the prevalence of mobile usage.

HTML? What's the big deal?

HTML email providers for marketing offers several key benefits that contribute to the effectiveness of your email campaigns. These are things that normal plain-text emails cannot replicate.

Discuss the importance of designing HTML emails that are compatible with a wide range of email clients, including desktop clients (e.g., Outlook, Apple Mail), web-based clients (e.g., Gmail, Yahoo Mail), and mobile clients (e.g., iOS Mail, Android Mail).

Email Marketing Content - MDP Instructor

Main Advantages using HTML Email Providers

  • Professional Appearance: HTML emails allow for sophisticated and visually appealing designs. Professional-looking emails with branded visuals and layouts enhance the credibility of your brand, making a positive first impression on recipients.
  • Customization and Brand Consistency: HTML emails provide the flexibility to customize the design and layout according to your brand guidelines. This ensures consistency across all your marketing materials, reinforcing brand identity and creating a cohesive user experience.
  • Engaging Content: HTML emails support multimedia elements such as images, graphics, and even interactive features. This allows marketers to create more engaging and dynamic content, increasing the likelihood of capturing the audience’s attention and encouraging interaction.

Main Advantages using HTML Email Providers

  • Tracking and Analytics: HTML emails enable the use of tracking pixels and analytics tools. This allows marketers to gather valuable insights into recipient behavior, such as open rates, click-through rates, and conversion metrics. Tracking analytics help in assessing the performance of campaigns and making data-driven decisions for optimization.
  • Responsive Design for Mobile Devices: HTML emails can be designed to be responsive, adapting seamlessly to various screen sizes, including smartphones and tablets. With the increasing use of mobile devices, responsive design is crucial for ensuring that your emails are accessible and visually appealing to a diverse audience.
  • Personalization and Dynamic Content: HTML emails support the inclusion of dynamic content and personalization tokens. Marketers can tailor the content based on recipient data, such as their name, preferences, or past interactions. Personalized emails have higher engagement rates and contribute to a more personalized customer experience.

Main Advantages using HTML Email Providers

  • A/B Testing: HTML emails facilitate A/B testing, allowing marketers to experiment with different elements such as subject lines, visuals, and calls-to-action. This iterative testing process helps identify the most effective strategies and optimize campaigns for better performance.
  • Integration with Marketing Automation: HTML emails seamlessly integrate with marketing automation platforms. This enables marketers to set up automated email campaigns, segment their audience, and deliver targeted content based on user behavior, streamlining the overall marketing workflow.
  • Compliance and Deliverability: Reputable HTML email providers often take measures to ensure compliance with email marketing regulations. This includes implementing anti-spam features, providing opt-out options, and adhering to best practices. Compliance contributes to better deliverability and helps maintain a positive sender reputation.
  • Time and Resource Efficiency: HTML email providers often come with user-friendly interfaces and templates, making it easier for marketers to create and manage campaigns without extensive coding knowledge. This saves time and resources, allowing marketing teams to focus on strategy and content creation.
  • Provide students with real-world examples of HTML email templates from reputable brands and organizations. 

HTML Best Practices

  1. Prioritize mobile responsiveness to ensure your emails are accessible and visually appealing on various devices.
  2. Ensure organized and error-free HTML code.
  3. Implement inline CSS styles to ensure consistent rendering across various email clients.

Conduct thorough testing across multiple email clients to identify and address compatibility issues.

  • Optimize layouts and font sizes for seamless viewing on smartphones and tablets.
  • Well-structured code ensures consistent rendering across different email clients and minimizes the risk of display issues.

Common Pitfalls and How to Avoid Them

  1. Overly Complicated Layouts
  2. Cluttered and Lengthy Content
  3. Inconsistent Branding
  4. Ignoring Mobile Responsiveness
  5. Unoptimized Images and Graphics
  6. Lack of Personalization
  7. Ignoring Spam Filter Considerations
  8. Failure to Test Across Email Clients
  9. Neglecting Call-to-Action Design
  10. Not Learning from Analytics

Common Pitfalls and How to Avoid Them

Overly Complicated Layouts:

Mistake: Using excessively complex layouts can overwhelm recipients and lead to confusion.

Solution: Keep email layouts clean, simple, and easy to navigate. Prioritize a user-friendly design that guides the reader through the content.

Cluttered and Lengthy Content:

Mistake: Including too much information in a single email can result in information overload, leading to disinterest.

Solution: Prioritize concise and focused messaging. Break content into digestible sections, and use compelling headlines to encourage further reading.

Inconsistent Branding:

Mistake: Inconsistent use of branding elements, such as colors, fonts, and logos, can diminish brand recognition.

Solution: Ensure that your emails adhere to brand guidelines consistently. Maintain a cohesive visual identity to strengthen brand recognition.

Ignoring Mobile Responsiveness:

Mistake: Neglecting mobile responsiveness can lead to poor user experiences on smartphones and tablets.

Solution: Prioritize responsive design to ensure that emails adapt seamlessly to various devices. Test emails across different screen sizes and resolutions.

Unoptimized Images and Graphics:

Mistake: Large or unoptimized images can slow down email loading times and lead to a less engaging experience.

Solution: Optimize images for faster loading without compromising quality. Use appropriate file formats and consider alternative text for accessibility.

Neglecting Call-to-Action (CTA) Design:

Mistake: Poorly designed or unclear CTAs can result in low click-through rates and missed conversion opportunities.

Solution: Create visually appealing CTAs that stand out. Use compelling language, contrasting colors, and appropriate sizing to prompt action.

Lack of Personalization:

Mistake: Failing to personalize emails can result in a generic feel, reducing relevance for the recipient.

Solution: Incorporate personalization tokens to address recipients by name and tailor content based on their preferences, past interactions, or demographics.

Ignoring Spam Filter Considerations:

Mistake: Neglecting spam filter considerations can result in emails being marked as spam and affecting deliverability.

Solution: Avoid spam trigger words, use clear opt-in processes, and regularly check and maintain a healthy sender reputation.

Failure to Test Across Email Clients:

Mistake: Designing emails without testing across various email clients can lead to display inconsistencies.

Solution: Test emails rigorously across popular email clients to ensure a consistent and visually appealing experience for all recipients.

Not Learning from Analytics:

Mistake: Failing to analyze email performance metrics means missing opportunities for improvement.

Solution: Regularly review analytics data, including open rates, click-through rates, and conversion metrics. Use insights to refine future campaigns and strategies.

Common Pitfalls and How to Avoid Them

  1. Keep email layouts clean, simple, and navigational
  2. Focus your message and be succinct
  3. Ensure emails follow brand guidelines
  4. Prioritize a responsive HTML design
  5. Follow optimized HTML image standards
  6. Gather data and use it for Personalization
  7. Make sure you have a healthy sender setup
  8. Test across email clients
  9. Create visually appealing CTAs
  10. Test rigorously
  • Discuss how perfect solutions don’t come from nothing. They take time and effort in monitor and control.

Interactive Elements

  •  Interactive elements in email design offer a dynamic and engaging user experience, taking email marketing to the next level.
  •  Interactive elements can captivate your audience and drive higher levels of engagement.
Email Marketing Content - MDP Instructor
  • Introduce students to the concept of interactive email design and its role in enhancing engagement, interactivity, and user experience within email campaigns.
  • Discuss the benefits of incorporating interactive elements such as buttons, forms, carousels, accordions, quizzes, polls, and gamification in email design.

Types of Interactive Elements

  • GIFs: Add animated GIFs to convey messages in a visually appealing and entertaining way.
  • Carousels: Showcase multiple products or messages in a single email, allowing users to scroll through content.
  • Buttons: Create clickable buttons for direct interaction, guiding users to specific actions.
  • Accordion Menus: Hide content initially and let users expand sections they are interested in, reducing clutter.
  • Forms: Include interactive forms within emails for feedback or survey participation.
    •  Captures Attention: Interactive elements stand out, capturing the audience’s attention and encouraging interaction.
    •  Increased Engagement: Users are more likely to engage with dynamic content, leading to higher click-through rates.
    • Enhanced User Experience: Interactive elements provide a more enjoyable and personalized experience for recipients.
    • Conveys Information Creatively: Complex messages can be conveyed more effectively through interactive design.

Potential Challenges with Interactive Designs

  • Email Client Compatibility: Some interactive elements may not be supported across all email clients.
  • File Size Restrictions: Large file sizes, especially with GIFs or complex designs, can impact loading times and deliverability.
  • User Experience Considerations: Ensure that interactive elements enhance, rather than hinder, the overall user experience.
  • Mobile Responsiveness: Test interactive elements on various devices to ensure a seamless experience, especially on mobile.

 

While challenges exist, the strategic use of interactive elements can significantly enhance your email marketing efforts, providing a more engaging and memorable experience for your audience.

Best Practices with Interactive Designs

  • Testing: Rigorously test interactive elements across different email clients to identify and address compatibility issues.
  • Optimization: Optimize file sizes and code to ensure smooth loading and responsiveness.
  • Strategic Placement: Place interactive elements strategically within the email to complement the overall message and layout.
  • Clear Call-to-Action: Provide clear instructions on how users can interact with the elements, ensuring a seamless experience.

Email Service Providers

An email service provider (ESP) is a partner who can help manage your email design and send.

I.e. MailChimp, Constant Contact, iContact, HubSpot email, Sendinblue, etc.

How to Choose a Provider

  • How easy is it to use? This is important if you are managing the campaigns yourself.
  • Can one upload and migrate the contact list? It’s important that you own your lists.
  • Is the process self-service or managed?
  • How does the reporting work?
  • What is their deliverability like?
  • Are they endorsed by email and deliverability authorities, like Return Path or Trust-e?
  • Do they adhere to best practices for direct marketing?

Tools and Resources

Some of the best and most popular tools that require various skill levels are:

  •  Mailchimp: A user-friendly platform suitable for beginners, offering pre-designed templates and drag-and-drop features.
  •  Constant Contact: Ideal for small businesses, providing customizable templates and email marketing features.
  • Adobe Dreamweaver: A more advanced tool for professionals, allowing for greater customization and control over HTML code.
  • Equipping yourself with the right tools and resources is crucial for staying ahead in the dynamic field of HTML email design.
  • By adopting best practices, staying informed, and investing in learning opportunities, you position yourself for success in creating visually appealing and effective email campaigns.

Recommendations for Further Learning

  •  Online Courses: Platforms like Coursera, Udemy, and LinkedIn Learning offer courses on HTML email design and email marketing strategies.
  •  Webinars: Participate in webinars hosted by industry experts and organizations to stay abreast of the latest techniques and trends.
  • Certification Programs: Explore certifications in email marketing or HTML design to validate and enhance your skills.

Whether you’re a novice or an experienced marketer, embracing these insights will empower you to craft emails that resonate, fostering lasting connections and maximizing the impact of your marketing efforts. Thank you for joining this session, and best wishes on your journey to mastering the art of compelling email marketing.

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